Considering
the current market scenario where customers have plenty of options, it becomes
obvious, ‘why they are more appealed by quality than ever before?’.
Organizations have adopted a good level of quality in what they offer to their
customers.
What
can help an organization stand out from the crowd & be in the good books of
its customers? Answer would be; greater value at a lower price. Image the pull
if you manage to serve your customers better, that too charging them less.
But,
is it even possible? Yes, it is. Lean Six Sigma helps
you reach there. Lean & Six Sigma are two different concepts; where the
former aims at eliminating waste while the later at reducing variations. Being
able to eliminate waste saves cost, which helps you gain edge from the price
perspective. At the same time, reduction in variation helps in delivering
quality product, which results in greater customer satisfaction. Service,
delivery & quality are the factors which drive business to an organization,
& implication of lean six sigma can improve all of these.
LSS
not only increases productivity, it also has a positive impact on the work
force. Surveys show that it triggers positive attitude & satisfaction
within the work place.
When
the processes are improved & standardized with the help of LSS methodologies
& tools, reduced waste & increased customer satisfaction, promotes
fewer returns, resulting in higher profitability. Apart from a measurable
healthy bottom-line, LSS drags in few unmeasurable but important outcomes like
enhanced brand reputation & customer goodwill.
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