Friday, May 8, 2020

Coronavirus, IT sector and Lean Six Sigma

Understanding the impact of coronavirus on IT sector and how LSS can help during a pandemic.


India has become a visible hub for ‘digital skills and capabilities’ with around 75% of global digital talent present in the country. It is transforming into a digital economy with the industry being the largest employer within private sector. According to an article, liberalisation in India was possible only because of its IT industry. In early 1990’s, the industry started off with an export of around $100 million with only 5000 employees. With time, the industry thrived globally and now has exports of around $70 billion with 2.8 million employees all over. 

The IT industry is heavily influenced and dependent on factors like the global market and sustenance of its rate of growth. The sudden wake of coronavirus in China disrupted the global supply chains gradually and now when the outbreak has grown globally, the consequences have become far reaching and less predictable. The pandemic has impacted trade worldwide, and the growth for India’s IT services are going to be a huge challenge in the coming financial year. The fortunes of the Indian IT sector are most likely dependent on the economies of the western hemisphere. The US and European markets are both staggering due to the rise in number of cases and therefore, the businesses of most of the clients of the India IT sector are going down. The scare of virus forced the government to impose restrictions on movement of people which in turn impacted the ability organisations to deliver services of site. 

There is no doubt that during these tough times, digital tools are proving to be more vital than ever. Millions of people under lockdown are now turning into digital means to continue with their daily lives. In times like these, technology is the only solution that could act as a catalyst to magnify the revenues. 

Organisations have already identified virtual reality as a possible tool to not just boost up the uptake of technology but also to improve employee training in this season of work from home. Employee training would help to build up the morale of employees resulting in higher productivity of workers by imparting an additional skill set. 

Programs like Lean Six Sigma encourages employees to reach their potential by working towards the goals of an organisation and make a way for operational excellence. It is a combination of two popular continuous improvement methods- Lean and Six Sigma that helps in identifying waste and eliminating them as they do not add any value to the product. 

Lean Six Sigma is a strategy for improving employee engagement as they are considered as the most valuable resource in a company for identifying inefficient or unnecessary steps in their operations. Adopting LSS becomes a key to achieve maximum return on investment. Employees could realise the increased sense of their impact on a company’s profits and in return, would work efficiently.

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