Lean Six Sigma and Organisational Development

Understanding how Lean Six Sigma can help to achieve Organisational Development. 

Peter Drucker, a well-known management consultant, educator, and author, whose writings contributed to the philosophical and practical foundations of the modern business corporation has a very famous saying, “What gets measured, gets improved”. 

Process Improvement in Organisational Development is nothing but a dynamic task of identifying, analysing and improving upon existing business processes within an organisation to meet quality management, standards and customer satisfaction. 

The practitioners of Organisational Development know that to encourage their organisation to change, they need to understand the system and the processes of their operations in depth so that they can make necessary changes in the leadership and cultural behaviour of the entire organisation to attain self sufficiency and productive results. 

Bill Smith, an engineer and scientist at Motorola, came up with a process improvement methodology called Six Sigma in1980’s to promote quality that would standardise defect measurement and drive improvements in manufacturing.

Six Sigma approach focuses on identifying the waste that results from variation within the process. According to experts, once the variations are eliminated the results would be precise and would have no deviation in them. It uses DMAIC- Define, Measure, Analyse, Improve and Control: a data-driven improvement cycle that mainly focuses on optimising and stabilising business propagandas and designs.

The five phases of six sigma can be briefed as:
1. Define- In this phase, the boundaries are set and goals are defined to obtain maximum satisfaction of the customers.

2. Measure- In the phase of measure, the current performance of the delivery of products or services are measured to ensure there are no variations occurred.

3. Analyse- The analyse phase of six sigma focuses on identifying the root cause of any business problem during the production process.

4. Improve- In this phase, a solution to the problem is determined and the various formats to implement the changes are identified.

5. Control- The changes in this phase are implemented. Control Phase in DMAIC approach is to ensure that the gains obtained during Improve are maintained long after the project has ended. 

Six Sigma Principles are described as: 

• Continuous efforts to achieve stable and predictable process outputs are vital for business success.
• Operational business processes can be measured, analysed, improved and controlled.
• Achieving sustained quality improvement requires commitment from the entire organisation, particularly from the top management.

These application of Lean Six Sigma, if adopted in a right way can help an organisation to develop, grow and prosper.

Lean Six Sigma has been a stepping stone in modern times of quality improvement. Thousands of companies around the world have been considering Lean Six Sigma as a way of doing business because it helps in identifying and eliminating waste that do not add any value to the product. This results in improved efficiency, productivity and also cost saving.

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